Shipping Policy
Thank you for shopping with Kivareo. We aim to make your shipping experience simple and reliable.
Processing Time
Orders are typically processed within 1–2 business days after your order is placed.
During holidays, promotional periods, or other busy times, processing may take slightly longer.
Shipping Times
Delivery times vary depending on your location and the shipping method selected at checkout.
Most domestic orders are typically delivered within approximately 5–7 business days after processing.
Shipping Costs
Shipping costs are calculated at checkout when applicable.
We may offer free shipping on select products or orders. Any available free shipping option will be shown at checkout.
Expedited Shipping
When available, expedited shipping options may be offered at checkout for an additional cost.
International Shipping
We may ship internationally to select locations.
International orders typically arrive within approximately 7–12 business days after processing, depending on the destination, carrier, and local delivery conditions.
Shipping costs are calculated at checkout when applicable. Customers are responsible for any customs duties, import taxes, or other fees required by their country.
Order Tracking
Once your order has shipped, you will receive tracking information when available.
You can also use our Track Order page to check the status of your shipment.
Please allow some time for tracking information to update after your order has been shipped.
Multiple Packages
Some orders may arrive in separate packages if items are shipped from different fulfillment locations. If this happens, you may receive more than one tracking number.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
If you need to update your shipping information, please contact us within 12 hours of placing your order. After an order has begun processing or has shipped, we may not be able to make changes.
Delayed or Lost Packages
Shipping carriers may occasionally experience delays due to weather, high shipping volumes, customs processing, or other circumstances outside of our control.
If your tracking has not updated for an extended period or you believe your package may be lost, please contact us and we will do our best to assist you.
Contact Us
If you have any questions about your order or shipping, please contact us through our Contact Us page or at:
Email: [YOUR EMAIL ADDRESS]